TERMS & CONDITIONS

ORDER PROCESSING:

We provide same day shipping on orders received prior to 4:30 p.m. EST. To ensure the accuracy of your order, we recommend placing orders via e­mail (orders@allstarlighting.com) or fax (732-882-1522). 
Our hours of operation are Monday through Friday from 8:30 a.m. – 5:30 p.m. EST

 

 

order cut off time

Common carrier Shipments 1:30pm
EST
UPS/FEDEX 4:00pm EST
NYC Metro area 4:30pm EST

 

 

PRODUCTS:

All products, product specifications and data are subject to change without notice to improve performance, reliability, function, design or otherwise. Products may be discontinued without notice. Products under warranty are subject to conditions and limitations of that warranty & are subject to proper usage of the product. Warranty information is available in the LUXRITE product catalog and at www.luxrite.com. 

 

 

PRICES:

Allstar lighting supplies reserves the right to change prices at any time and no liability will result to Allstar lighting supplies therefrom. Please contact us at www.Allstarlighting.com for more details.

 

 

PAYMENT TERMS:

Terms on orders with approved credit are Net 30 days. All other orders must be paid in advance by ACH,wire transfer, check or cash. Payments made by credit card are subject to a 2.5% convenience fee where applicable. Past due invoices are subject to a 1.5% late fee per month where applicable. A $25 service fee is applied to all returned checks. A $20 service charge is added on international orders paid by wire transfer and customers are responsible for the bank transaction fee. No deductions are allowed for returns or price discrepancies until a credit memo has been approved.

 

 

FREIGHT POLICY:

All shipments are freight collect, Customer is responsible for all special service shipping charges (e.g., express service, inside delivery, appointment, limited access, liftgate, air, etc.). 

 

 

FREIGHT ALLOWANCE:

For orders shipping within the contiguous 48 states please see the freight allowed terms below, 

 

LOCAL = 75 mile radius from AVENEL NJ 07001 - $500.00

ZONE 1 = (ME VT NH MA RI CT NY PA NJ DE MD WV VA DC DE) - $1500.00

ZONE 2 = (TN NC AL GA SC FL) - $1800.00

ZONE 3 = (MN WI MI OH IN IL IA MO KY) - $2000.00

ZONE 4 = (NE CO KS NM OK AR MS TX LA) - $2000.00

ZONE 5 = (MT ID WY ND SD) - $3000.00

ZONE 6 = (WA OR CA NV UT AZ) - $2500.00

 

"MAP IMAGE HERE!!!"

On freight allowed orders freight charges may be deducted from the invoice total ONLY if the relevant payment is received according to the account terms.

Freight allowed shipments are only for standard 48” size pallets  & will be shipped via standard transit times.

Freight allowed terms are only for shipments delivered to a business location with standard loading docks for carriers.

 

 

REFUSED SHIPMENTS:

Orders refused in whole or in part result in a 25% restocking fee in addition to freight charges both ways.

 

 

CANCELLATION POLICY:

We provide a window of one hour from the time the order is placed for order cancellation. Orders after one hour of being placed are subject to a 25% restocking fee if cancelled.

 

 

DAMAGES/SHORTAGES:

Claims for damaged goods, concealed damage or short shipments must be emailed to returns@allstarlighting.com within 48 hours of receipt of the merchandise. LTL damages must be reported within 24 hours of shipment receipt. A signed receipt of goods serves as confirmation that the number of packages received has been verified as indicated on the BOL/Packing Slip and that the shipment was delivered in good condition.

 

 

RETURN POLICY:

 

  1. No returns will be accepted without a written RMA.
  2. All RMA requests will be reviewed by Allstar Lighting Supplies, Approvals will be issued on a     case-by-case basis.
  3. Once an RMA number is issued you must return your product within 30 days or the RMA will expire. 
  4. All RMA request (for reasons other than an Allstar Lighting Supplies error) will be subject to a 25% service charge.
  5. RMA number must appear on outside of package or package will be refused. 
  6. Funds will not be returned, approved returns are only eligible for exchange or company credit 
  7. Returns are not allowed on special ordered or non-stock items
  8. If the returned merchandise was not sold by Allstar Lighting Supplies, then Allstar Lighting Supplies will dispose the products and charge the buyer for all applicable expenses.

 

 

 

MINIMUM ORDER:

There is no minimum 

 

 

SPECIAL ORDERS:

We may be able to supply items not in our catalogs upon request. Minimum quantities will apply and

special orders fee may apply. Special orders are non-cancellable and non-returnable. 

 

 

BACK ORDERS:

Back ordered items are automatically shipped as soon as product becomes available and may be subject

to additional freight charges. If you wish to cancel a backordered item please submit your request to:

orders@allstarlighting.com

 

 

NEW CUSTOMERS:

New customers must complete and submit the following documents:

 

  1. signed new account application
  2. signed bank authorization form
  3. copy of Resale Certificate. 

 

 

 

 

Visit our website to download the application form or email us at info@allstarlighting.com to obtain additional information: